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Active Online Security » Terms

Terms & Conditions

Welcome to Active Online. By accessing or using our website, you agree to the following Terms & Conditions, which govern your relationship with us alongside our Privacy Policy.

1. General Use

  • All content is provided for general information and may change without notice.
  • We do not guarantee the accuracy, completeness, or suitability of any content.
  • Use of information is at your own risk. Ensure our products and services meet your specific needs.

2. Intellectual Property

  • All design, layout, graphics, and content are owned or licensed by Active Online.
  • Reproduction is prohibited except as permitted under copyright law.
  • Unauthorized use may result in civil or criminal proceedings.

3. Content Scraping

  • Scraping or automated extraction of our content is strictly prohibited.
  • We actively monitor and prosecute unauthorized use of our intellectual property.

4. External Links

  • Links to third-party websites are provided for convenience only.
  • We do not endorse or accept responsibility for external content.
  • Linking to our site requires prior written consent.

5. Product Information

  • All prices are listed in AUD and include GST for Australian residents.
  • We supply electronic equipment and licenses for telecommunications, security, access control, and IT.

6. Price Match Policy

  • We offer competitive pricing and industry-leading support.
  • Submit a competitor link for price match consideration.
  • If approved, you’ll receive a single-use coupon valid for 3 days.

7. Pricing Disclaimer

  • Prices may change due to supplier costs or currency fluctuations.
  • We reserve the right to refund or offer alternatives if pricing errors occur.

8. Delivery Policy

  • Orders typically arrive within 3 business days to metro areas unless otherwise advised. Rural deliveries may take longer.
  • Shipping quotes are calculated at checkout.
  • We are not responsible for delays or loss once items are in transit with third-party carriers.

9. Free Shipping

  • Free shipping is available on orders over $600 within Australia.
  • Remote areas or trade-only products may be excluded.
  • We may contact you for supplemental freight charges if required.

10. Returns & Refunds

We want you to be completely satisfied with your purchase. If you’re not happy with your item, you may return it under the conditions below.

Eligibility for Returns

  • Items must be returned within 30 days of purchase.
  • Products must be in original condition, unused, and in their original packaging.
  • Returns must include all accessories, manuals, and documentation.

Return Costs

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied.
  • If a prepaid return label is provided, the cost will be deducted from your refund.
  • Original shipping fees are non-refundable unless the return is due to our error.

Restocking Fee

  • A 20% restocking fee may apply for change-of-mind returns.
  • Items returned damaged, incomplete, or not in resalable condition may be declined or incur additional handling fees.

Faulty or Incorrect Items

  • If your item is faulty or not as described, please contact us within 7 days of receipt.
  • We will arrange a replacement, repair, or refund at no cost to you.

How to Initiate a Return

  1. Email our support team at support@activeonline.com.au with your order number and reason for return.
  2. We will provide instructions and, if applicable, a return label.
  3. Pack your item securely and ship it to the address provided.

Refunds

  • Refunds are processed within 5–7 business days of receiving the returned item.
  • Refunds will be issued to the original payment method.
  • You will receive a confirmation email once your refund is processed.

11. Payment Methods

We accept the following payment options:

  • Direct Deposit
  • PayPal (including Pay in 4)
  • Limepay (Buy Now, Pay Later)
  • Stripe
  • WizIt (BNPL up to $1000)
  • AfterPay (BNPL up to $2000)

Mixed payment methods are welcome—just contact us to arrange.

12. Warranty

  • All products come with a 12-month return-to-base warranty unless otherwise stated.
  • Water damage voids warranty. Proper installation is essential.
  • We reserve the right to repair or replace items at our discretion.

13. Technical Advice & Liability

  • Advice is provided in good faith but is not contractually binding.
  • You are responsible for verifying technical suitability before purchase.
  • We are not liable for consequential loss or third-party claims.

14. Loyalty & Trade Programs

  • Loyalty tiers include Customer and Elite Member.
  • Member pricing is applied based on your tier status at login. Pricing is not recalculated dynamically during a session.
  • Upgraded benefits are always applied at next login.
  • APOD (Australian Partners of Defence members) automatically qualify for Elite Member after confirmation of APOD membership.
  • Trade access is for verified Australian businesses only.
  • Misuse of membership may result in cancellation and legal action.

14. Governing Law

All disputes are governed by the laws of Australia.

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Price match available for Australian web sites only. Price match is not for refurbished items or grey imports. We will match pricing where possible and reserve the right to decline where we would incur a cost