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Actively supporting our online tech community! Our customer support is personal!

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About Us

About Active Online – Technology Consultants

Active Online is a small independent consulting firm specialising in the support of organisations or individuals sourcing Telecommunication, IT, Security, or internet products and / or services or seeking options with their existing services.

Our Mission:

Provide self-motivated consumers and trade customers with professional-level technical equipment, as well as the advice, information, and support they need to integrate their projects effortlessly. Decoupling supply from installation and offering expertise and assistance in the selection, setup, and operation of technical equipment saves clients money throughout the course of the project.

Our guiding principles are based on ensuring we understand your requirements and then matching those with the appropriate systems or advice.  We won’t sell you a product that is not suitable for your application.  If we do sell to you then we back that up with full service for the life of that product or service.

We are not just an online reseller! We offer advice and ongoing support for our customers projects.  Our service is personal and continues long after the sale.

We enable DIY customers to take control of the project and save through managing the design and purchase of systems and overseeing the installation.  We find this approach can result in significant savings with the added benefit of greater understanding the equipment features and operation.  The installer does not need to know passwords or sensitive technical information greatly improving project security.

We provide trades with the security of knowing that we are available to asist with design and commissioning.  For data cablers and electricians we enable a new service offering backed by our knowledge and eperience.

We offer to price match if you have a valid offer of new stock from an Australian supplier.  We also offer free shipping within Australia for orders over $500*. 

Register and become a member and benefit from member discounts on almost all products we sell.

We also offer technical consultancy and advice as a service if you prefer – a review of a potential purchase or of a previous purchase or even some assistance with design.  Initial discussions are always free and we are happy to discuss options for more extensive consultation. Please contact us to discuss your requirements.

DIY customers:
We provide a remote assistance service via telephone, Skype, or remote desktop tools to ensure your system is setup and works correctly. Our reviews are from happy customers that have received our personal support.

Electricians, data cablers, security contractors:
We provide trade sales and specialist IP and SIP support and design services for contractors.  We support your integration business allowing you to increase your service offerings to your customer base. We can design, supply, configure, and support or any combination thereof.  Contact us to discuss how we can help grow your business.

To benefit from member or trade pricing you must be logged in when you add items to the cart. If you are not logged in you will receive guest pricing (still very good but you can do better!). Why not register and receive discounted pricing and $5 towards your next purchase.

We pride ourselves on customer service and delivery.

We are fiercely independent and always act in the best interest of our clients.

Please see our reviews below.

Google Reviews

Google Rating

Active Online IconActive Online

5.0 48 reviews

  • ★★★★★ a month ago
    I am never one to leave reviews, however, Steve is one of those very rare individuals who is genuinely honest, very knowledgeable, … More reliable and never too busy to offer help. Unfortunately, over many years we have had a couple of neighbours from hell, that involved Police, Lawyers, Court Cases, trespass, vandalism, false allegations, stalking, harassment, threats, violence, slander, etc; all exceptionally captured 24/7 our on system as evidence. We also had one random unrelated person with mental health issues drive into our property causing over $25k to one of our vehicles. As we captured the licence plate at night (with no street lights) the police were amazed at the quality of the footage that allowed them to track down the offender and our Insurance company did all the rest as a no excess claim, i.e. no plate ID, we would have been up for the excess and additional costs of car hire for 3 months. Over the years Steve has been amazing at recommending the right products and advice to ensure that our state of the art CCTV system is kept running at peak performance. It has saved us more times than I even recall, and constantly acts as an invisible/visible deterrent to keep our young family safe. Unfortunately we needed such a system, but I will never have a home in the future without this technology, supplied by Steve, to keep my family and property protected and safe.
  • ★★★★★ a month ago
    Excellent service, Steve answered all my questions and gave me the best honest advice
  • ★★★★★ 2 months ago
    Always swift response and post sale followup, entirely recommend purchasing from here.
  • ★★★★★ 3 months ago
    Just letting you know that the order has arrived. Fantastic service from the time me asking stupid questions because I had … More no idea to recommendations of products.
    Thanks again for great service
  • ★★★★★ 5 months ago
    The service from Steve at Active Online has been faultless.
    I had a failed touch screen, that I had purchased over two years
    … More ago. Steve responded to my email immediately and provided advice to confirm that the fault was with the equipment and not my network. Once established, he provided return instructions and also delivery of a new screen.
    The new screen arrived in about two days.
    Great communication and extremely helpful.
    Incomparable service!
  • ★★★★★ 5 months ago
    Steve was amazing to deal with, was very patient with us, had fantastic customer service and communicated well. Highly recommend. … More
  • ★★★★★ 5 months ago
    I have made a couple of purchases from Active online. I'm very impressed with the timely communication and both the … More depth and accuracy of the before sales advice offered. I found the online web store is easy to use. Each time my items left the warehouse the same day and arrived quickly. The PoE over Coax adaptors have been installed for weeks and haven't missed a beat. A great solution for extending the life of legacy coax cable systems. I will shop again.
  • ★★★★★ 6 months ago
    Had fantastic customer service. All my questions answered and nothing was too difficult. Very flexible and accommodating. … More Product delivered in record time. Thank you again for your expertise Its nice to know I can call with any difficulties with my system and I highly recommend this company to anyone looking for security products.
  • ★★★★★ 7 months ago
    Steve and the team at Active Online are nothing but entirely professional and efficient. We have a state of the art security … More and home automation solution tailored to our needs and the team were highly responsive and attentive with my continuous queries. Highly recommended !
  • ★★★★★ 7 months ago
    Quick response and fast shipping